Return & Refund Policy

Last Updated: September 7, 2026

At VibeCell, we want you to be happy with your purchase. If you are not completely satisfied with an eligible product, you may request a return in accordance with the policy below.

1. Return Period

You may request a return within 30 days of delivery of your order.

To qualify for a return, the product must:

  • Be in its original condition and packaging.
  • Include all original accessories, manuals, and included items.
  • Not show excessive signs of use, damage, or alteration.
  • Include proof of purchase or order information.

Certain products may have different return conditions, which will be stated on the product page or at checkout.

2. Non-Returnable Items

For security, hygiene, or licensing reasons, certain items may not be eligible for return, including:

  • Opened software or digital products.
  • Downloadable or electronically delivered products.
  • Gift cards.
  • Products damaged after delivery due to misuse, accidents, or improper handling.
  • Items specifically identified as non-returnable at the time of purchase.

3. Defective or Damaged Products

If your product arrives damaged, defective, or significantly different from what you ordered, please contact VibeCell as soon as possible.

We may request photos or other information to evaluate the issue. Depending on the circumstances, VibeCell may provide a replacement, repair, or refund.

For shipping damage, please contact us promptly after receiving your order.

4. How to Request a Return

To request a return, contact VibeCell through our customer support channel and provide:

  • Your order number.
  • The product you wish to return.
  • The reason for the return.
  • Photos or additional information if requested.

Please do not send products back without receiving return instructions from VibeCell.

5. Return Shipping

Unless the product is defective, damaged on arrival, or we sent you the wrong item, the customer may be responsible for return shipping costs.

If the return is due to an error by VibeCell or a defective/damaged product, we will provide appropriate return instructions.

6. Refunds

Once we receive and inspect your returned product, we will notify you whether your return has been approved.

Approved refunds will generally be issued using the original payment method.

For credit or debit card payments processed through Stripe, refunds will be sent back to the original card or payment method used for the purchase. Your bank or card issuer may require additional processing time before the refund appears on your statement.

Original shipping charges may be non-refundable unless required by applicable law or the return is due to an error by VibeCell.

7. Cryptocurrency Payments

For orders paid with cryptocurrency, refunds will be handled according to the cryptocurrency payment method and refund procedures used by VibeCell.

Because cryptocurrency values can fluctuate, the amount or currency provided as a cryptocurrency refund may differ from the original cryptocurrency amount, subject to applicable law and the terms presented at the time of purchase.

8. Exchanges

If you need to exchange an eligible product, please contact VibeCell. Exchanges are subject to product availability.

If the requested replacement is unavailable, VibeCell may offer a refund or another appropriate solution.

9. Order Cancellations

If you need to cancel an order, contact VibeCell as soon as possible. We will attempt to cancel orders that have not yet been processed or shipped.

Once an order has shipped, it may need to be handled through our standard return process.

10. Fraud & Abuse

VibeCell reserves the right to investigate unusual return activity and refuse returns that appear fraudulent or abusive, subject to applicable law.

11. Changes to This Policy

VibeCell may update this Return & Refund Policy from time to time. The latest version will be posted on our website with the updated effective date.

12. Contact Us

If you have questions about a return or refund, please contact VibeCell through the customer support information provided on our website.

VibeCell
Great Cell, Great Vibes.